Call Recording

Recording incoming, and outgoing calls is a vital protection to your business in the case of legal or regulatory disputes. Recording calls made by your staff can assist with training, monitoring and to help ensure that your corporate message, ethos and values are delivered consistently and professionally.

Our Call Recording allows you to record both incoming and outgoing calls with ease, and as the system is network-based you have reduced costs as there are no hardware costs to your business.

Auto-attendant

Cut out the need to employ people while still handling calls to the complete satisfaction of your customers. An auto-attendant uses number menus to direct and transfer your incoming calls, without the need for human staffing. Customers are taken quickly and effectively to where they need to be.

Data Capture

Interactive voice systems from comms-broker.com allow you to collect data for marketing and other business use using an automated system. You don't need to employ extra staff or use a call centre. And calls are answered instantly, so there's no waiting - and no frustration for the people you're contacting.

Today, more and more customers prefer to buy products and services remotely rather than physically calling into a shop. Ecommerce websites are one manifestation of this trend. Another is the ability to book by telephone. A comms-broker.com Booking System will let you take orders phone without the need to employ people - and offer a faster, more efficient service.

Call Queuing

Having more customers than you have people to answer them can seem like a great problem to have. Unfortunately, if it's not handled properly, you can end up alienating those would-be buyers. The answer is to use our interactive voice call queuing. This helps you answer more of your customers, and keep them satisfied while they wait.

Call and Web Conferencing

Even today, some businesses waste considerable resources in having key staff travel to meetings - sometimes in different countries.  Not only does this add to your business travel budget, it also represents wasted time while your executives spend time in transit.  comms-broker.com's Call and Web Conferencing can change all that. We offer a set of powerful conferencing tools to suit the needs of your organisation.